Hospital Policies

• We prefer and encourage our clients to make appointments for visits. Except in rare emergency cases, on-time appointments will always receive priority. We will, however, do our best to accommodate and see “fit-in” clients. Fit-in clients may either wait for a gap in our appointment schedule, or drop-off their pet for later treatment and pickup.
• Unscheduled drop-off cases need to be in by 10:00 am to allow ample time for examination and treatment before closing.
• Please be aware that for any SAME-DAY Doctors appointments (fit-in or drop-off) that a $100 exam fee is applied.
• Final pick-up for patients, food, or medications is 4:40pm. Our office closes at 5pm.
• All patients must arrive on a leash or in a carrier. 
• Patient pick-up after 5:15 is subject to a late pick-up fee of $35. 

Please call and confer with the receptionist for a plan that will work for both your schedule and ours. Our goal is to give every patient the time, attention, and high-quality treatment they deserve.