Hospital Policies
At our hospital, we strive to provide the best care for your pets while keeping visits smooth and efficient. Please review our policies to help us serve you better.
Intown Hospital Appointment & Visit Policy
Scheduling Appointments
We strongly encourage scheduling appointments for all visits. If you believe your pet is experiencing a medical emergency, please contact us immediately. We will advise whether we can see your pet promptly or if the situation requires an emergency facility.
Walk-in & Fit-In Visits
We do our best to accommodate walk-in or “fit-in” clients. Clients with scheduled appointments will take priority, but we’ll work to see your pet as quickly as possible. Fit-in visits may involve waiting for an opening or leaving your pet for treatment later in the day.
Drop-Off Wellness & Sick Visits
For drop-off wellness and sick visits, please bring your pet between 7:30–8:30 AM. This allows us enough time for a thorough examination and treatment before closing.
Arrival Requirements
To ensure safety for everyone, all patients must arrive on a leash or in a carrier.
Late Pick-Up Policy
Patient pickup after 5:00 PM will incur a late pickup fee of $37.45.