Policies/FAQ

We prefer and encourage our clients to make appointments for visits. Except in rare emergency cases, on-time appointments will always receive priority. We will, however, do our best to accommodate and see "walk-in" clients. Walk-in clients may either wait for a gap in our appointment schedule, or drop-off their pet for later treatment and pickup. Unscheduled drop-off cases need to be in by 10:00 am to allow ample time for examination and treatment before closing.

Please call and confer with the receptionist for a plan that will work for both your schedule and ours. Our goal is to give every patient the time, attention, and high-quality treatment they deserve.

FAQ

Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to call us at (404) 881-1805.

1. What are the Hospital hours?

Our hospital is open Monday - Friday from 8:30am to 6:00pm. On Saturday we are open from 8:30am until noon. The clinic is closed on Sunday.


2. Do I need to have an appointment?

Yes, patients are seen by appointment.


3. What forms of payment do you accept?

Cash, Check, Mastercard and Visa


4. Can I make payments?

Payment is required at the time of service.


5. At what age can I have my pet spayed or neutered?

Spaying or neutering can be done at approximately 6 months of age. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. Also a pre-anesthetic blood screen is recommended prior to undergoing anesthesia and surgery.


6. What is the pre-anesthetic blood screening?

This is a blood test that is run here in the clinic prior to surgery. It tests the organ functions, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal following surgery.


7. How long do the sutures stay in after my pet's surgery?

Procedures involving sutures require them to be removed in 14 days following the surgery.


8. Is it a good idea to let my pet have at least one litter?

No, there is no advantage to letting your pet have one litter. However there are plenty of advantages to having you pet spayed or neutered. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens.


9. Do you board pets?

No, we do not offer boarding services but we can recommend several excellent facilities in your area.


10. Do you offer bathing and grooming services?

Since we are a small clinic we do not have the necessary room to provide these services. We can recommend groomers in your area including a mobile groomer.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.

Payment Policy We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, American Express, cash and personal checks.

Patient Portal Log In:

Hours of Operation

Monday - Friday
8:30AM - 6PM

Saturday Hours:
Now open all Saturdays excluding
1/21, 3/04, 4/15, 5/20, 6/17, 7/29, and 9/02

Closed Sundays & Major Holidays

Intown Animal Hospital

Address Information:
1402 N. Highland Ave Suite 3
Atlanta, GA 30306

Phone: (404) 881-1805
Fax: (404) 881-6220
Email: intownah@gmail.com

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